Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the GlowPipeline website and any marketing, advertising, and lead-generation services (collectively, the “Services”) provided by GlowPipeline (“GlowPipeline,” “we,” “us,” or “our”). By accessing our website, booking a call, or engaging our Services, you (“Client,” “you”) agree to these Terms. This template is provided for convenience and is not legal advice — have it reviewed by qualified counsel before use.

1. Services

GlowPipeline provides done-for-you patient-acquisition services for medical spas and aesthetic clinics, which may include paid social advertising management, lead follow-up automation, booking automation, reputation management, and reporting. The specific scope of Services for each engagement is described in a separate written proposal, statement of work, or order form (“Order”), which is incorporated into these Terms.

2. Eligibility & Client Responsibilities

• You must be authorized to enter into agreements on behalf of your business.
• You are responsible for the accuracy and lawfulness of all materials, claims, and information you provide.
• You are responsible for complying with all laws and regulations applicable to your practice, including advertising rules for medical and aesthetic services and applicable health-information regulations.
• You will provide timely access to accounts, assets, and approvals reasonably required for us to perform the Services.

3. Advertising Spend & Ad Accounts

Unless your Order states otherwise, advertising spend (for example, amounts paid to Meta or other ad platforms) is billed directly to and paid by you through your own advertising account, which you own and control. Our fees are separate from, and do not include, advertising spend. We do not guarantee the performance of any third-party advertising platform.

4. Fees & Payment

Fees, billing frequency, and payment terms are set out in your Order. Unless otherwise stated, fees are due in advance each billing period and are non-refundable except as expressly provided in a written guarantee. Late amounts may be subject to suspension of Services. All fees are exclusive of applicable taxes.

5. Results Guarantee

Where a written performance guarantee (such as a minimum number of booked consultations within a defined period) is included in your Order, that guarantee applies only on the terms stated there, and is conditioned on your reasonable cooperation, timely approvals, agreed advertising spend, and adherence to our recommendations. Industry figures and projections shown on our website are illustrative averages drawn from public sources and are not promises of specific results.

6. Term & Termination

Engagements are month-to-month unless your Order states otherwise. Either party may terminate with the notice period stated in the Order (or, if none is stated, [30] days’ written notice). Upon termination, you remain responsible for fees and ad spend incurred through the effective termination date. Sections intended to survive termination (including ownership, confidentiality, disclaimers, and limitation of liability) will survive.

7. Intellectual Property

You retain ownership of your brand assets and the advertising accounts and data in your name. We retain ownership of our proprietary methods, templates, software, and know-how. Upon full payment, you receive a license to use the deliverables created specifically for you for your own business purposes.

8. Confidentiality

Each party will protect the other’s non-public business information and use it only to perform or receive the Services.

9. Disclaimers

The Services and website are provided “as is” and “as available.” Except as expressly stated in a written guarantee, we make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not provide medical, legal, accounting, or tax advice.

10. Limitation of Liability

To the maximum extent permitted by law, GlowPipeline will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total aggregate liability arising out of or relating to the Services will not exceed the fees you paid to us in the [three (3)] months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold GlowPipeline harmless from claims arising out of your business, your products or services, the content or claims you ask us to advertise, or your breach of these Terms or applicable law.

12. Governing Law

These Terms are governed by the laws of the State of [North Carolina], without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in [Mecklenburg County, North Carolina].

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms? Contact [Owner Name] at hello@getglowpipeline.com.